Please note, that most relational databases are currently supported within Level-R on AEM 6.4, which comes with support criteria and a support program as stated in the Level-R description above. Adobe Customer Care will assist qualifying issues related to the usage of relational databases with AEM 6.4. In order to run AEM 6.4 with a supported relational database, a separate support contract with a database vendor is required. Supported relational databases as listed above are third-party software and are not included in the AEM licensing package. Please note that Adobe will only be providing support for AEM product related issues going forward. Support for MongoDB 3.4 has reached end of life (EOL), while MongoDB 3.6 is expected to reach EOL on April 30th, 2021.MongoDB Enterprise 3.6 is supported starting with AEM version 6.4.2.0.MongoDB Storage Engine WiredTiger is supported only.MongoDB Sharding is not supported in AEM.It is recommended to load test AEM in combination with the network/remote file system. Mind that file system performance might vary and influences the overall performance. This includes network storage technology. ‘File System’ includes block storage that is POSIX compliant.Store binaries in TAR files on file system See the following list for supported technologies and storage options. Various options exist to deploy the repository of Adobe Experience Manager. See the Oracle Java support for Adobe Experience Manager Q&A for more information. Support and distribution of the Oracle Java SE JDK, including all maintenance updates of LTS releases beyond the end of the public updates, will be supported by Adobe directly for all AEM customers making use of the Oracle Java SE technology. The IBM JRE is only supported in conjunction with WebSphere Application Server. Adobe will only provide support for LTS releases of Java to run AEM in production. Java 9 and 10 are non-LTS releases by Oracle (see Oracle Java SE support roadmap). Oracle has moved to a “Long Term Support” (LTS) model for Oracle Java SE products. It is recommended to track the Security Bulletins from the Java vendor to ensure the safety and security of production environments and install the latest Java Updates. The application requires a Java Virtual Machine to run, which is provided by the Java Development Kit (JDK) distribution.Īdobe Experience Manager operates with the following versions of the Java Virtual Machines: Supported Platforms Java Virtual Machines Adobe does not make any statements about whether the configuration works, and does not support it. For more informations, please contact Adobe Customer Care. R-level support requires a formal customer request and confirmation by Adobe. To ensure our customers project success, Adobe provides full support within a restricted support program, which requires that specific conditions are met. This configuration is covered by Adobe's quality assurance process. Support LevelĪdobe provides full support and maintenance for this configuration. Supported ConfigurationsĪdobe recommends these configurations and provides full support as part of the standard software maintenance agreement. Adobe provides several levels of support, both for recommended configurations and other configurations. This document lists the supported client and server platforms for Adobe Experience Manager. Please see the Hardware Sizing Guidelines for further information.
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